Return Policy

Return Policy

Return & Refund Policy
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help.
Return Window
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
No Exchanges
We do not accept or process exchanges for any items. If you would like a different product, color, or size, you must return your original item for a refund (if eligible) and place a separate new order for the replacement item through our website.
Non-Returnable Items
Certain types of items cannot be returned. Please review the list below before initiating a return:
    • Perishable goods (including chocolates, caramels, and other food items).
    • Undergarments (due to hygiene and health protection reasons).
    • Blind boxes (opened or unopened).
    • Pop Mart products (all figures and merchandise).

Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If an item arrives damaged, defective, or if you received the wrong item, please contact us within [e.g., 48 hours / 3 days] of delivery.
    • You must provide your order number and clear photographic proof of the issue.
    • Once verified, we will arrange for a replacement or a full refund at no additional cost to you.
    • Arrangements will be made to send the damaged merchandise back.
    • Note: Minor packaging dents on blind boxes or Pop Mart items that do not affect the internal product are not considered defects.

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund amount. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

How to Return an Item (Step-by-Step Guide)


We offer an automated return portal so you can quickly manage your requests.
Step 1: Find Your Order
    • Log into your account and navigate to My Account > Orders. Click View button for the order you wish to return item(s).
    • For guest checkouts go to the "Track Order" link in the "Account & Links" footer menu. Enter your Order ID (found in your email receipt) and your Billing Email Address. Click Find Order. 
    • Locate the order you want to return (must be within 30 days of delivery).
    • Click the "Start Return" or "Returns" button next to the order details.

Step 2: Select Items and Reasons
    • Put a checkmark next to the specific item or items you wish to return.
    • Select a reason for your return from the dropdown menu (e.g., "Changed my Mind" or "Damaged on Arrival").
    • Note: Final sale items like perishables, undergarments, blind boxes, and Pop Mart items will not have a checkbox and cannot be selected.

Step 3: Provide Details (Required for Damaged Items)
    • If your item arrived damaged or defective, use the file upload area to attach photographic proof.
    • Briefly describe the issue in the text box.
    • Click Submit Request. 

Step 4: Check Your Email for Approval
    • Your request status will update to "Return Requested".
    • Once our team reviews and approves your submission, you will receive an automated email confirmation containing our return shipping address.

Step 5: Mail the Items Back
    • Package your unused, original-condition items securely.
    • Mail the package back to the provided address using a trackable shipping service at your own expense.
    • Keep your tracking number! We are not responsible for lost return shipments.

Step 6: Receive Your Refund
  • Once we receive and physically inspect the package, we will process your refund.
  • Money will be returned to your original payment method, minus the original shipping fees.